Here are some best-practice tips to ensure your customer support advisors get the most from it. Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 13 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Product Information Reviews Pricing Inflectra KronoDesk Reviews & Product Details Inflectra KronoDesk Overview What is Inflectra KronoDesk? KronoDesk is an. Comparing the top-of-the-line plans with similar features, Freshdesk is slightly cheaper: It costs $109/agent/month vs. WhatsApp Business phone number. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. KronoDesk vs. Login to your Freshdesk account as an Admin. Freshdesk; HR: BambooHR vs. As one of the market leaders, Freshdesk stands out for its scalability , intuitive. Real time support case management. Robust customer service software like Freshdesk includes features for building a client portal and allows you to create and customize it to align with your brand. Go to Admin > Workflows > Ticket Fields. A web page will be displayed to allow permissions for Freshdesk to access your Trello account. If everything is excellent, proceed the Full migration. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 26 reviews. Updated: September 2023. KronoDesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. The Portals icon (Admin > Channels > Portals) to rebrand your portal. Give your survey a name and enter your primary question (the question that customers will see in the email, below the agent signature). You can create articles and add information which would act as a repository for self-service for your end-users. Click Save once you're done. 0, while IBM SmartCloud Control Desk is rated 7. 5, respectively) or their user satisfaction rating (96% vs. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Freshworks Neo Admin Center is a centralized console that provides Organization Admins with customizable controls to securely manage product accounts and user profiles from a single location for all your organization’s Freshworks products. 5. Freshdesk allows you to associate one contact with multiple companies and also remove companies associated with one contact. KronoDesk offers users more features (7) than DocControl (0). DOWNLOAD NOW. Click on the edit icon next to the Table Headers. Quick steps to raise a ticket from the agent portal: Log in to the Agent portal. Start your free 30-day trial today! 740,764 professionals have used our research since 2012. Freshdesk vs. 99 / month. 5. 0. Jive;. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end. 0. It is used as a general communication and issue tracking tool, so that nothing intended to be changed gets lost and is a very practical knowledge base. IFS assyst using this comparison chart. However when first standing up the system, you may have legacy help desk tickets already in another system or in an Microsoft Office document (e. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. KronoDesk vs TeamSupport. Go to Admin > Support Operations > Field Service Management. 99 / support agent / month, with increasing discounts for more support agents. Updated: September 2023. KronoDesk offers users more features (7) than Aegis Help Desk (0). 0. Source: Freshdesk. 741,650 professionals have used our research since 2012. Free. Get better visibility: Share every step of a ticket lifecycle. Zoho People; Inventory The best KronoDesk alternatives and similar software. There is a clear winner in this case and it is. BT Documents is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than BT Documents (62/100). Login Freshdesk and explore the product. There is a clear winner in this case and it is KronoDesk!KronoDesk is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than KronoDesk (83/100). Log on to the Duo Admin Panel and navigate to Applications. For this, please navigate to Admin -> Account -> Account Details -> Export data. Remove Sample Data & Start Using. Now you will see the Freshdesk app inside the selected team. There is. Fishbowl; LMS: Cornerstone vs. KronoDesk offers users more features (7) than ReliaServ (4). ai Software (25/100). Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. On the top-right corner, click on the Marketplace app icon. 1 and 6. We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. There is a clear winner in this case and it is KronoDesk! Compare Freshdesk vs KronoDesk. More information on customization is available here. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. Compare price, features, and reviews of the software side-by-side to make the best choice for your. Helping businesses choose better software since 19996 ways to automate Freshdesk. As noted by many user reviews, this focus is reflected in the systems. AJ Help Desk offers users more features (16) than KronoDesk (7). (You can use canned responses in Notes too. . Get going for free. Drag and drop the new fields you want into the. Go to Admin Settings > Agent Statuses. Freshdesk; HR: BambooHR vs. 727,134 professionals have used our research since 2012. With support for custom fields and. Jive;. Freshdesk’s ticket management system helps agents get an overview of the support request, including source channel, priority, and SLA escalations, in one glance. Freshdesk is rated 8. BMC FootPrints Service Core is ranked 25th in Help Desk Software with 1 review while Freshdesk is ranked 5th in Help Desk Software with 16 reviews. Freshdesk offers objects that are native to a helpdesk system, like tickets, contacts, and companies. Enter your Freshdesk subdomain (e. 0, while Spiceworks is rated 6. Jive;. The KronoDesk SaaS edition is priced by number of support agent users, starting at $19. Agent Portal - This is the Freshdesk agent interface you see when you log in to your account. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, UserVoice and ProProfs Help Desk. Click Add agent status. KronoDesk offers users more features (7) than Tele-Support HelpDesk (0). HP Service is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HP Service (76/100). For example, here it is possible to match VCC Live’s overall score of 8. All your data and configurations will remain intact. There is a. There is a clear winner in this case and it is KronoDesk!KronoDesk offers more features (7) to their users than DocLogix (5). MATRIX CTMS is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than MATRIX CTMS (51/100). OptKit CRP is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than OptKit CRP (58/100). Additionally, you can examine their individual modules and pricing stipulations as well as other valuable facts below. Freshservice ServiceDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Freshservice ServiceDesk. While bigger businesses can prefer Zendesk for its complexity and multi-faceted structure, it is Freshdesk's simplicity and coordination that will help smaller and medium businesses. The best alternative is osTicket, which is both free and Open Source. KronoDesk is a well-known platform that ranks 83 among all Help Desk Software according to our research analysts and 4 crowd-sourced reviews from 1 source. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while IBM SmartCloud Control Desk is ranked 19th in Help Desk Software with 2 reviews. KronoDesk offers more features (7) to their users than TeamQuest (3). Learn to use the Freshdesk API to integrate existing and custom functionality into your helpdesk. Compare Freshdesk vs. KronoDesk vs. 741,700 professionals have used our research since 2012. For starters, this web-based tool was made to help customers get fast, reliable, and straight to the point answers. 2. 6, while Zoho Desk is rated 8. Search Login. KronoDesk offers users more features (7) than MATRIX CTMS (0). The new ticket form will be displayed. NetHelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than NetHelpDesk (80/100). 741,700 professionals have used our research since 2012. Zendesk's $115/agent/month (both billed annually). KronoDesk offers users more features (7) than MetierHR (0). KronoDesk (N. Click on ' Freddy Reports' in the left navigation bar in your Freshdesk account. 0, while LiveChat is rated 0. From the menu on top, click Admin > Exchange. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. Jive;. Enter the status name and select a matching emoji. Note: The Trello account used in this step will give access to all Trello boards for the app's functionalities. On the top-right corner, click on the Marketplace app icon. Similarly, you can check which one has superior general user satisfaction rating: N/A% (osTicket) and N/A% (KronoDesk) to determine which product is better for your business. Both tools offer the same amount of features. On Microsoft Team, go to apps and find the Freshdesk app. Zoho is known for its customer relationship management (CRM) tool, but the platform also offers help desk software. Help Desk: Zendesk vs. Freshdesk. Here you will be able to create a new template and view all the article templates available in your knowledge base. DOWNLOAD NOW. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. Set up Conditions which act as a trigger for this particular rule. Freshdesk was founded partly in response to rising Zendesk prices, so it's no surprise that Freshdesk continues to be the more cost-effective option. The best alternative is osTicket, which is both free and Open Source. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. If not, then you can use this connection on your Power Automate, knowing that the connection is correct. Please navigate to Admin -> Support Operations -> Apps -> click on slash integration to see the settings (gear icon) where you could see this configuration. Activate is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Activate (62/100). We performed a comparison between Freshdesk, JIRA Service Management, and ServiceNow based on real PeerSpot user reviews. It has an easy to use webPraxedo is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Praxedo (82/100). InterBase is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than InterBase (62/100). KronoDesk offers users more features (7) than Healthcare Data Management System (0). 6, while SysAid is rated 9. That's an issue between Power Automate and Freshdesk when trying to connect. ProProfs. In this article, we'll look at the Freshcaller admin settings on. We have reimagined our Portal from the ground up for better manageability, accessibility, and effortless customization. KronoDesk offers users more features (7) than Universal Knowledge (5). KronoDesk vs User. Fishbowl; LMS: Cornerstone vs. KronoDesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than KronoDesk (83/100). 0 up to the latest version. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. More user friendly UI. Categorize, prioritize, and route tickets to the right teams by creating your own business rules. The process is quick and effective to get all your historical helpdesk data into Freshdesk, with minimal disruption to your customer support team. Discover #1 Help Desk software!. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. TalentLMS; Phone System: Nextiva vs. The New ticket created notification email can be set to be sent to agent(s) whenever a ticket is created in your Freshdesk Account under Admin --> Workflows --> Email Notifications --> Agent Notifications -->New Ticket Created. ) The Canned Response button is the little chat box with a star inside it; when clicked, it will display the. Turn on the toggle for Automatic ticket assignment or Omniroute and click the check the box to Allow agents to change their availability for automatic ticket. 740,545 professionals have used our research since 2012. The top reviewer of BMC FootPrints Service Core writes "A flexible. KronoDesk offers users more features (7) than Eploy (0). Freshdesk is designed for companies of all sizes, allowing them to maintain a viable customer support system as their business grows. Fishbowl; LMS: Cornerstone vs. ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews while ServiceNow is ranked 1st in Help Desk Software with 25 reviews. TalentLMS; Phone System: Nextiva vs. KronoDesk offers users more features (7) than DocLanding (0). Easy support metric dashboard creation. Freshservice vs Freshdesk Pricing. More often than not, this basic information falls short. The best KronoDesk alternative is osTicket, which is both free and Open Source. KronoDesk offers users more features (7) than Universal Knowledge (5). Please navigate to the Reports tab -> click on the report for which you need to set this up -> click on "Create Schedule" option available next to the Report Name (or) Report View Title. To read about this feature on Freshdesk Mint, refer to this article insteadPricing Info. Importing from Microsoft Excel¶. Clarity SM vs Freshdesk: which is better? Base your decision on 20 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Click on ‘New report’ on your help desk reporting interface and choose the basic entities—also referred to as ‘widgets’ in Freshdesk—that are available with the preset metrics in your help desk. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 45 reviews. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer. Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. There is a clear winner in this case and it is KronoDesk! Looking for the right Human. 0. DOWNLOAD NOW. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". KronoDesk offers users more features (7) than Foresight Intelligence Center (3). KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. Our onboarding team works with you on a custom plan to drive predictable, on-time outcomes so you can scale, people, process, and technology as part of your new support program. KronoDesk | Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. There is a clear winner in this. Spiceworks is ranked 24th in Help Desk Software with 3 reviews while SysAid is ranked 18th in Help Desk Software with 1 review. Here's what you can do with Freshdesk, Track and manage incoming tickets from multiple channels into one single viewFreshdesk, by Freshworks, is a cloud-based customer support software with an in-built time tracking feature to record your agents’ work hours and productivity. For example, here it is possible to match LiveHelpNow’s overall score of 7. 08-12-2020 04:04 AM. Choose a point scale of your choice. If there's an issue with the link, you'll know right away. There is a clear winner in this case and it is KronoDesk! Looking for the right Help Desk solution for your. There is a clear winner in this case and it is KronoDesk! Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). CUSTOMER SUPPORT IS EVERYBODY’S BUSINESS With Freshdesk, your teams can work together to resolve customer issues fasters. With the phone channel, you can make and receive calls directly on Freshdesk and effectively manage your phone conversations with customers. There is a clear winner in this. HappyFox vs. 0, while ServiceNow is rated 8. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. There is a. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. KronoDesk offers users more features (7) than Praxedo (6). Bottom Line: Which is Better - Agent. There is a clear winner in this case and it is KronoDesk!A quick guide to accessing the Reports section on your Freshdesk account. Updated: November 2023. Now you can select the permission you want to assign for the custom collaborator role from the Tickets, Solutions, or Customers section respectively. There is a clear winner in this case and it is KronoDesk!Document Storefront Solution is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Document Storefront Solution (62/100). Click 'Connect Account,' and you're done. Step 1: Freshdesk Account Configuration. Freshdesk is rated 8. The best alternative is osTicket, which is both free and Open Source. g. Note: You can switch back to the Agent portal after reviewing the changes you have made by clicking on this link in. Make sure the record fields placed and fix up if needed. Enter the URL domain of your KronoDesk into the "Allowed Domains" box. KronoDesk offers users more features (7) than EasyVista (0). 743,614 professionals have used our research since 2012. Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale. From the menu on the left, click Mail Flow . Before. Choose the groups for which the tickets should have the. There is a clear winner in this case and it is. Bottom Line: Which is Better - Universal Knowledge or KronoDesk? Universal Knowledge is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Universal Knowledge (76/100). Start Free Trial. The best alternative is osTicket, which is both free and Open Source. Drag and drop a checkbox field into. Freshdesk; HR: BambooHR vs. Zendesk's lowest tier costs $19 per month no matter what, so Freshdesk has a slight edge on price. Once the signature is captured, click upload . Refrain from overloading the portal with images and branding materials that might overwhelm customers. 2. Freshdesk looks for the following three markers in every incoming email. Freshdesk is rated 8. 0, while TOPdesk is rated 7. 6. Vivantio Pro is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Vivantio Pro (75/100). You can find the Atlassian Jira Plus app under Popular Apps. Streamline ticket workflows. $0. Bottom Line: Which is Better - Universal Knowledge or KronoDesk? Universal Knowledge is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Universal Knowledge (76/100). IFS assyst using this comparison chart. 6. Click on ' New ticket ' icon from the Menu bar on the top next to the 'Search' icon. Help Desk: Zendesk vs. DOWNLOAD NOW. TL;DR. There is a clear winner in this case and it is Freshdesk! Executive Summary. The best alternative is osTicket, which is both free and Open Source. From the 'Tickets' section, open the ticket details page for the ticket you wish to resolve. 2. There is a. A Webhook is a callback to an application or web service triggered when a specific event occurs. 1. 4. 743,614 professionals have used our research since 2012. There is a clear winner in this case and it is KronoDesk!Jitbit Helpdesk offers users more features (8) than KronoDesk (7). 0, while Zoho Desk is rated 8. Add new tickets to your project management tool. 4. Check the box next to Default from Address and select the “from” email address. Compare Freshdesk vs. Freshdesk is rated 8. Zoho People; Inventory: Epicor WMS vs. Bottom Line: Which is Better - Freshdesk or KronoDesk? KronoDesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than. There is a. 1. Freshdesk vs Inflectra KronoDesk: which is better? Base your decision on 15 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Freshdesk is rated 8. KronoDesk offers users more features (7) than Joist (0). Jive;. There is a clear winner in this case and it is Freshdesk!Executive Summary. KronoDesk (N. The basic plan called Growth starts at $15/user/month and offers basic features such as help desk reports, collision detection, time tracking, and more. Bottom Line: Which is Better - CAFM Explorer or KronoDesk? CAFM Explorer is more expensive to implement (TCO) than KronoDesk, and KronoDesk is. KronoDesk offers users more features (7) than e-ServiceSuite (3). KronoDesk offers users more features (7) than Activate (0). The basic plans lack important features, such as skilled-based ticket routing,. Freshdesk is rated 8. 4. Log in to Freshdesk as Admin. There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. Frequently asked questions related to Freshdesk. There is a clear winner in this case and it is KronoDesk! Looking for the right Document Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews,. KronoDesk offers users more features (7) than HR Hiring Portal (0). Integrations in Freshdesk Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs. Salesforce CRM offers users more features (21) than KronoDesk (7). There is a clear winner in this case and it is KronoDesk! Looking for the right Construction solution for your business?OptiView offers users more features (13) than KronoDesk (7). We have recently refreshed our branding across our offerings and changed the names of our pricing plans. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while Zoho Desk is ranked 7th in Help Desk Software with 13 reviews. There is a clear winner in this case and it. 4 against KronoDesk’s score of 6. 0, while ManageEngine ServiceDesk Plus is rated 8. 743,713 professionals have used our research since 2012. KronoDesk offers users more features (7) than BT Documents (3). Under the Quick views, click on Article templates to open the Article template list view. Freshdesk; HR: BambooHR vs. Freshdesk provides an unrivalled ability to stay on top of client support and issue management. Freshdesk; HR: BambooHR vs. 0, while Spiceworks is rated 6. TalentLMS; Phone System: Nextiva vs. Freshdesk features include: Support ticket system integrated. Make sure that the correct Slash command token (obtainable when you. The top reviewer of LiveAgent writes "Prioritizes tasks and. Simpler ways to associate customers with accounts and organizations. If you're an Administrator, you can also manage additional settings, add support reps and pay for your Freshdesk account. Jive;. As an example, here you can examine Jira Service Desk and KronoDesk for their overall score (9. KronoDesk provides an online support forum for customers to raise issues with support agents and other community members. DocControl is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than DocControl (62/100). Zoho Desk’s Zia focuses mainly on sales and lead gen, and not support, whereas, Freshdesk’s smart bot, Freddy, assists your support team by answering your customers’ questions. 741,700 professionals have used our research since 2012. Start free trial. Fishbowl; LMS: Cornerstone vs. When they need you, Kronodesk's powerful ticketing system lets them. , if you need to access these old tickets, you will. Login to your Freshdesk account as an Agent. TalentLMS; Phone System: Nextiva vs. generative AI and bots to the latest messaging platforms and channels—to help your business succeed. Step 3. Fuss-free, user-friendly, and easily configurable; this web-based. KronoDesk using this comparison chart. When you need an integrated customer support solution that provides help desk, online forums and support knowledge base. Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Freshdesk is rated 8. Zoho People; Inventory: Epicor WMS vs. Migrating to any new enterprise system presents big challenges, but Freshdesk is a battle-tested, flexible, and customizable platform. If you are on the Freshdesk Omnichannel plans, your Freshdesk and Freshcaller accounts are connected by default. Fishbowl; LMS: Cornerstone vs. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Rent an HR Process or KronoDesk? Rent an HR Process is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Rent an HR Process (62/100). Search Login. KronoDesk offers users more features (7) than Online Work Order Suite (2). Give a name (e. Ease of Use (5/5): Freshdesk's intuitive design makes it easy for even non-technical users to get started. Help Desk: Zendesk vs. Freshchat AI-powered bots and live chat across every messaging. Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Drag and drop your respective widget from the right pane into the report canvas. Read more. Sign up for Freshdesk +1 (866) 832-3090 +1 (866) 832-3090 +91 (44) 6667 8040 +44 (800) 808 5790 +61 2 8188 4692. KronoDesk offers users more features (7) than SimpleDesk (5). On the other hand, the top reviewer of Salesforce Service Cloud writes "Helped address customer complaints and aligned my. I am 36 years old, married and live with my wife and two boys in Chennai, India. Jive;. There is a clear winner in this case and it is KronoDesk! Looking for the right. Freshdesk allows customers to configure their email notification templates, and we have seen spammers configure phishing content on these templates We conduct in-depth tests on custom phishing, hidden URLs, sexual content filters, and bitcoin rulesets to identify spam at this step and avoid the further processing of spam. With Reports, you can measure the following metrics to track the performance of. You can also auto-trigger. 6. The dashboard is well-organized, and the menu options are logically laid out. g, Custom Collaborators) Select the Agent type as Collaborator. Freshdesk mobile app on Andriod and iOS both, allows users to use default and custom drop-down fields in Freshdesk as filters to find a specific list of tickets. KronoDesk offers users more features (7) than Google Apps Backup (0). A quick guide to setting up Field Service Management. To do this, open up SpiraPlan and go to the Administration > System > Security Settings. com Learn about the best KronoDesk alternatives for your Help Desk software needs. Choose the team and click Set up a bot. 2.